Help Center
Welcome to the KidsGPT Help Center! We're here to assist you with any questions or issues you may have about our AI chat platform for kids. Whether you need help with setup, troubleshooting, or understanding features, this guide will provide the answers. If you can't find what you're looking for, contact us at support@kids-gpt.eu.
1. Getting Started
New to KidsGPT? Start by creating a parent account on our website. After signing up, add your child's profile with their age and interests. You'll need to provide consent for your child to use the platform. For a detailed walkthrough, check our Parent Guide or watch our setup video tutorial on the homepage.
2. Account and Login Issues
If you're having trouble logging in, ensure you're using the correct email and password. Use the 'Forgot Password' link on the login page to reset your password if needed. For account-related issues like updating email or billing information, visit the 'Account Settings' in your dashboard. If the problem persists, contact support with your account details.
3. Setting Up Your Child's Profile
To set up a profile for your child, log in to your parent account and navigate to the 'Kids' section. Add a nickname (avoid real names), age range, and interests to personalize their experience. You can manage multiple child profiles from the same dashboard. If you encounter errors, ensure all required fields are filled correctly.
4. Using Parental Controls
Access parental controls via the 'Parent Dashboard' after logging in. Here, you can set time limits, view chat history, enable content alerts, and restrict certain features. To adjust settings, click on your child's profile and select 'Controls'. For more details, refer to the 'Parental Controls' tutorial in our video library.
5. Subscription and Billing
KidsGPT offers a free plan and a premium plan (KidsGPT Plus). To view or change your plan, go to 'Subscription' in your account settings. For billing issues, such as payment failures or refunds, check your transaction history or contact support with your account ID and payment details. We aim to resolve billing queries within 48 hours.
6. Troubleshooting Technical Issues
If the platform is slow, not loading, or showing errors, try refreshing the page or clearing your browser cache. Ensure you're using a supported browser (e.g., Chrome, Firefox) and have a stable internet connection. For app-specific issues, check for updates in your app store. If problems persist, submit a ticket via the 'Report Issue' form.
7. Safety and Content Concerns
We prioritize safety with strict filters, but if you or your child encounter inappropriate content or behavior, use the 'Report' button in the chat interface or dashboard. Provide details of the issue, and our team will investigate promptly. You can also adjust safety settings to increase content restrictions if needed.
8. Understanding AI Assistants
KidsGPT offers various AI assistants (e.g., Math Trainer, Storyteller) to help with learning and fun. To learn about each assistant's purpose, visit the 'Assistants' page on our website. If an assistant isn't responding as expected, try rephrasing questions or switching to another assistant. Report persistent issues to support.
9. Frequently Asked Questions (FAQ)
Many common questions are answered in our FAQ section on the homepage. Topics include safety, age range, monitoring, and learning benefits. Browse the FAQ for quick answers before reaching out to support. If your question isn't covered, we're happy to assist directly.
10. Contacting Support
If you can't find the answer you need, our support team is here to help. Reach out via email at support@kids-gpt.eu, use the 'Contact Us' form on our website, or submit a ticket through the app. We aim to respond within 24-48 hours.